cancellation
We accept order cancellations before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped. Cancellations can usually only be processed within five minutes of the order being placed, otherwise they will be transferred to our shipping system.
Returns (if applicable)
We accept returns of products. Customers have the right to request a return within 14 days of delivery of the product.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please contact our customer service team to ensure you send the package to the correct address.
Notes
Custom-made or personalized items are not eligible for a 14-day refund.
If the return is caused by the consumer, the consumer must bear the shipping costs. Specific fees depend on the express company you choose.
If the goods received are damaged or incorrect due to our reasons, the consumer does not have to bear the shipping costs for this reason.
Consumers will not be charged a restocking fee for returning a product.
Refunds (if applicable)
Once your return is received and inspected, we'll send you an email confirmation. We'll also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to officially post. Next, contact your bank. It often takes some time for a refund to post. If you've done all of this and still haven't received your refund, please contact us at support@majestice.de .
Please contact our customer service at support@majestice.de to obtain the return address.
